Warranty
This warranty is in addition to your legal rights. It does not replace or limit them. In the EU and the UK, consumers have statutory rights for goods that are faulty or not as described.
Warranty period
- Battery packs: 1 year
- Cells inside battery packs, and cells sold separately: 5 years
- DIY battery boxes and chargers: 1 year
The period starts on the delivery date.
What is covered
Faults in materials or workmanship under normal use, within the published voltage, current and temperature limits. Many problems can be solved with technical support, so please contact us first.
What is not covered
- Damage from wrong wiring or reverse polarity
- Damage from a charger, inverter, load or BMS that is not suited to the product's published limits
- Over-charge, over-discharge or over-current damage to a product that has no BMS, as stated on its product page. Our 12V LTO packs and 12V DIY box kit have an active balancer only. It evens out the cell voltages but does not disconnect the pack, so protection such as a fuse, and a charger and load suited to the pack's limits, is the customer's responsibility
- Unbalanced assembly, or mixing cells of different capacities or brands
- Use outside the published limits
- Damage from water, fire, impact, abuse or neglect
- Modifications and repairs not agreed with us
- Normal capacity loss over time
How to claim
Email support [at] kimbattery [dot] com with your order number, a description of the problem, photos or video, and any BMS or voltage readings. We will tell you the next step, which may be technical support, replacement parts, a replacement or a refund.