Shipping Policy
Free shipping by sea, with duties and taxes included. Delivery to remote areas may cost extra (see below).
Where we ship from
Most orders ship from mainland China. Items in our EU Stock collection ship from our warehouse in Poland to EU countries and the UK. Shipping EU Stock items to Greece and Ireland carries an extra fee.
Where we deliver
We deliver to the EU, the United Kingdom, the United States and Canada.
Remote areas
Delivery to remote areas may cost extra. If your address is in a remote area, we will contact you before we ship and agree the shipping cost with you.
Delivery times
Most orders leave our warehouse within 3–7 days. The 51.2V DIY battery box kit (AP-K16) leaves within 15 days. If any other item needs longer, we will tell you before we ship. The delivery times below start from dispatch and apply to orders shipped from China. EU Stock items ship from Poland and do not have the long sea leg.
| Destination | Method | Delivery time |
|---|---|---|
| EU and UK | Sea | 45–65 days |
| USA and Canada | Sea | 25–40 days |
Delivery times are estimates. Batteries travel under dangerous goods rules, which limit the carriers and routes we can use.
Carriers
After the sea leg, your order is delivered by a local carrier: UPS, DPD, GLS or DHL in the EU, FedEx in the USA, and a local carrier in the UK and Canada.
Tracking
We send a tracking link by email once your order has shipped. The link starts updating when the local carrier collects your parcel. This usually takes about 35 days after dispatch for EU and UK orders and 15–25 days after dispatch for US and Canadian orders, so it is normal to see no updates before then. EU Stock items ship from Poland and do not have this long sea leg.
Large packs
Large packs are heavy: the 51.2V 314Ah pack weighs over 100 kg. They are delivered by freight truck. Unloading is not included, so you will need suitable equipment or help to unload it.
Damaged parcels
Check your delivery on arrival. If the packaging is damaged, take photos before opening it and contact us straight away. Do not use or charge a battery that looks damaged, swollen or leaking.