Returns and Refunds

This policy does not affect your legal rights as a consumer.

Cancelling before shipment

You can cancel your order for a full refund any time before it ships. Contact us at support [at] kimbattery [dot] com with your order number.

Returns for change of mind

Our batteries are heavy, classed as dangerous goods and shipped from China, so we generally do not accept returns because you changed your mind. If you have a problem, contact us first and we will agree a solution with you case by case, which may include a partial refund. Where the law of your country gives you a statutory right to cancel or return goods, that right is not affected.

Return condition

Items should be unused, in the original packaging, with your proof of purchase. You may handle goods as you would in a shop, to check what they are and how they work. We may reduce your refund if their value has fallen because of further use, for example cells that have been assembled, charged or cycled, or a kit that has been built.

Return shipping

You pay the cost of returning goods you have changed your mind about. The cost depends on the carrier you choose. Batteries must be returned by a carrier that accepts them, packed to dangerous goods rules, and large packs need freight, so a return can cost much more than a normal parcel. Contact us first and we will explain how to send them and where to.

There is no restocking fee.

Faulty, damaged or wrong items

If your item arrives damaged, faulty or is not what you ordered, contact us with your order number and photos. Please tell us within 7 days of delivery if you can, so we can claim from the carrier. We will repair, replace or refund the item, and we will agree with you how the return shipping is handled.

Refunds

Refunds go back to your original payment method. Your bank may take some time to post them.